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VISIT® Travel & Medical Insurance Program
 for International Students, Scholars, Spouses, Families and Visitors

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The Trusted Name in International Travel and Medical Insurance for over 30 Years!

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Frequently Asked Questions
 

  • How do I contact the Claims Office?

    PLANS A, B, C, D, AB, CD, E & S (as of July 1, 2010 are no longer available for renewal or new purchases.)
    AIGCS - 1-800-551-0824
    PO BOX 25987
    Shawnee Mission, KS 66225                        


    Economy, Standard, Super, Platinum & EPLUS Plans
    Co-ordinated Benefit Plans, Inc -
    (866) 282-6524
    PO BOX 26222
    Tampa, FL  33623-6222

    Outbound Plans - Atlas and Citizen Secure
    Client Zone:  https://zone.hccmis.com/clientzone/
    HCC Medical Insurance Services - (800) 605-2282 / If calling from outside the US, call collect to (317) 262-2132
    PO BOX 863
    Indianapolis, IN  46206

    Click here for more information about claims

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  • Is there a Plan option for Students?

    Economy, Standard, Super & Platinum Plans

    Student-The Student rate is open to International Students, visiting Faculty, Scholars, or other persons over the age of twelve (12) up to and including age sixty-four (64), who are temporarily residing outside their Home Country. The Insured must remain engaged in educational or research activities outside their Home Country during the Period of Coverage.

    Spouse-An eligible spouse shall be defined as the Primary Insured’s legal spouse up to and including age sixty-four (64). 

    Child-An Eligible Dependent Child shall mean the Primary Insured Person’s unmarried children over thirty (30) days and under nineteen (19) years of age or under twenty-five (25) years of age if they are attending an accredited institution of higher learning on a regular full-time basis and/or wholly dependent upon the Insured Person for maintenance and support.

    A Student must be the primary insured in order for the Spouse and Child to be eligible for PLANS E100, E250, STD100, STD250, SPR100 and SPR250.

    Plan EPLUS

    VISIT's Plan EPLUS is open to any non-US citizen traveling to the US and their family-members traveling with them, all under the age of 79. 


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  • What is a Deductible?

    For a covered medical expense, the Deductible is the portion of your medical bill that is your responsibility.  The Deductible per occurrence will first be subtracted from the total medical bill.  The remaining amount will then be multiplied by the coinsurance (80%) to arrive at the amount which must be paid by the insurer and the amount which remains the responsibility of the insured.

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  • What is a Per Occurrence Deductible?

    A per occurrence deductible means: an illness or accidental bodily injury necessitating medical treatment by a physician as defined in this policy.  All bodily injuries sustained in any one accident shall be considered one disablement, all bodily disorders existing simultaneously which are due to the same or related causes shall be considered one disablement.  If a disablement is due to causes which are the same or related to the cause of a prior disablement (including complications arising there from), the disablement shall be considered a continuation of the prior disablement and not a separate disablement.

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  • What is covered under the maternity options?

    Maternity benefits are only available if the Maternity Plan option is chosen at least 30 days prior to conception.  Maternity benefits are available through the Economy, Standard, Super and Platinum Plans ONLY.  Please see the Schedule of Coverage for each plan for specific details.

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  • Do I need to go to a specific doctor or hospital if I need medical attention?

    PLANS A, B, C, D, AB, CD, E & S
    Underwritten by the Insurance Company of the State of Pennsylvania

    Your Plan offers a preferred provider network through NPPN (National Preferred Provider Network) of hospitals, physicians, and other health care providers.  You are NOT required to use NPPN; however, utilizing this network will decrease your out-of-pocket costs.   

    Contact the Coalition America, for a list of Participating NPPN Providers at (800) 878-7896 or visit their website at www.coalitionamerica.com; PIN #3014.  If you choose a provider outside the network, be sure to confirm that they will only be charging you the reasonable and customary rate.   


    Any fees charged over the reasonable and customary rate will be your responsibility.

    Economy, Standard, Super, Platinum & EPLUS Plans
    Underwritten by Virginia Surety Company, Inc.

    If an emergency:
     
    • Go directly to the hospital, or call 911 for emergency response
    • Call the 24-hour assistance service center at the number listed on your ID card to alert the center of your situation.

    If not an emergency:
    • Go to your student health center for health services
    • If you do not have access to a student health center, you can go to a doctor of your choice, or you can refer to the CBPI website www.cbpiservice.com to find a provider. Of course, you may also call the assistance service center whose number is listed on your I.D. card to help find a provider.


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  • How can I get a copy of the Policy?

    Listed below are the policy documents for each plan.  To view the policy click on the document and you will be able to view a PDF file of each policy.

    PLANS -  A, B, C, D, AB, CD, E & S
    Underwritten by the Insurance Company of the State of Pennsylvania

    PLAN A Policy - Group#  9110155

    PLAN B Policy - Group# 9110156

    PLAN C Policy - Group # 9110157

    PLAN D Policy - Group# 9110158

    PLAN E Policy - Group# 9112692 - prior to July 1, 2008

    PLAN E Policy - Group# 91122692 - Effective July 1, 2008

    PLAN AB Policy - Group # 9123973

    PLAN CD Policy - Group # 9123974

    PLAN S Policy - Group # 9123946

    PLANS - Economy, Standard, Super, Platinum & EPLUS
    Underwritten by Virginia Surety Company, Inc.

    PLAN ECONOMY100

    PLAN ECONOMY250

    PLAN STANDARD100

    PLAN STANDARD250

    PLAN SUPER100

    PLAN SUPER250

    PLAN PLATINUM100

    PLAN PLATINUM250

    PLAN E
    PLUS

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  • What is VISIT's Cancellation Policy?
    All premiums are fully earned upon Application, and are Non-Refundable. Please apply only for the term of coverage you need, and re-apply as necessary as your plans may change.

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  • Who Underwrites the VISIT Plans?

    PLANS AB, CD, E & S
    Underwritten by the Insurance Company of the State of Pennsylvania, a member of the company of the AIU Holdings, rated A "Excellent" by A.M. Best

    PLANS ECON100, ECON250, STD100, STD250, SPR100 & SPR250
    Underwritten by Virginia Surety Company, Inc. (VSC), rated A- “Excellent” by A.M. Best.  The VSC Master Policies are filed under form numbers IN/OUT-EOC (01/2004) and Liability AIFS LIAB (IL 09/98R).

    ATLAS & CITIZEN SECURE
    The Atlas Series is insured by Syndicate 4141 at Lloyd's, London. Lloyd's is the largest and oldest insurance market in the world and is rated A (Excellent) by A.M. Best Company and A+ (Strong) by Standard & Poor's.

    Plan Administrator/Broker:
    The VISIT Travel & Medical Insurance Program is an Insurance program of
    PENTECO, LLC.

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  • What are the U.S. State Department Medical Insurance Requirements?
     
    The U.S. State Department Insurance Requirements for Exchange Visitors [22 CFR 62.14] are:

    Minimum coverage shall provide:

    • Medical benefits of at least $50,000 per accident or illness;
    • Repatriation of remains in the amount of $7,500;
    • Expenses associated with the medical evacuation of the exchange visitor to his or her home country in the amount of $10,000; and
    • A deductible not to exceed $500 per accident or illness.

      For more information contact the US State Department
      http://exchanges.state.gov/education/jexchanges/administration.htm

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  • How do I RENEW by Policy?

    If you are RENEWING, please complete the application form and mark Yes for RENEWAL.  You may also RENEW over the phone for faster service.

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VISIT Travel & Medical Insurance Program, an Insurance program of PENTECO, LLC
www.visitinsurance.com
Correspondence: P.O. Box 210, Mount Vernon, VA  22121 (703) 660-9062/ (800) 247-5575/ (703) 991-9164 fax
email:
 info@visitinsurance.com

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