Frequently Asked Claims Questions

• How do I contact the Claims Office?

• Where do I send my Claim?

• If I have an ISIS Policy where do I send my Claims?

• How can I get a copy of My VISIT Policy?

• How do I get a Claim Form?

• How long will it take to process my claims?

• How do I contact the Claims Office?
  
  PLANS A, B, C, D, AB, CD, E & S
  AIGCS - 1-800-551-0824
  PO BOX 25987
  Shawnee Mission, KS 66225                        
  
  PLANS ECONOMY100, ECONOMY250, STANDARD100, STANDARD250, SUPER100, SUPER250, & EPLUS
  Co-ordinated Benefit Plans, Inc - (866) 282-6524
  PO BOX 26222
  Tampa, FL  33623-6222
  
  Outbound Plans - Atlas and Citizen Secure
  Client Zone:  https://zone.hccmis.com/clientzone/
  HCC Medical Insurance Services - (800) 605-2282 / If calling from outside the US, call collect to (317) 262-2132
  PO BOX 863
  Indianapolis, IN  46206
  
   
• Where do I send my Claim?
  Please contact the Claims Office regarding any claims question or to check on the status of your claim.  All Claims MUST be mailed directly to the Claims Office:
  
  PLANS A, B, C, D, AB, CD, E & S 
  (policies starting with VTM)
  AIGCS - 1-800-551-0824
  PO BOX 25987
  Shawnee Mission, KS 66225                        
  
  PLANS ECONOMY100, ECONOMY250, STANDARD100, STANDARD250, SUPER100, SUPER250, & EPLUS
  (policies starting with VSC or VSU)
  Co-ordinated Benefit Plans, Inc - (866) 282-6524
  PO BOX 26222
  Tampa, FL  33623-6222
  
  Outbound Plans - Atlas and Citizen Secure
  Client Zone:  https://zone.hccmis.com/clientzone/
  HCC Medical Insurance Services - (800) 605-2282 / If calling from outside the US, call collect to (317) 262-2132
  PO BOX 863
  Indianapolis, IN  46206
  
  Please Note: The Claims Office will process your claim, except for your per occurrence Deductible.  Payment of the Deductible and Co-insurance is your responsibility and you will need to pay this amount directly to the doctor.  
  
  If your policy number does not begin with VTM, VSC or VSU, you may have a policy with one of our other carriers.  Before sending in your claim, please contact our office to be sure your claim is being directed to the correct Claim's Office.
   
• If I have an ISIS Policy where do I send my Claims?
  
  Important Notice for clients with ISIS Claims:  As of July 2006, ISIS is no longer available for purchase in the USA.  If you have an ISIS Claim, please contact the Agent that you purchased the policy from.  If you have an unpaid claim from 2006-2007, please forward your claim to the Underwriter, American Fidelity.
  
  American Fidelity Assurance Company
  PO Box 25523
  Oklahoma City, Oklahoma 73125-0523
  Main phone number
  (800) 654-8489

  Please be sure your Policy Number is included on the Claim Form.  If you are not sure where to send your claim, please contact our office at 1-800-247-5575.
   

• How can I get a copy of My VISIT Policy?
  
  Listed below are the policy documents for each VISIT Plan.  To view the policy, click on the document and you will be able to view a PDF file of each policy.
  
  PLANS A, B, C, D, AB, CD, E & S
  Underwritten by the Insurance Company of the State of Pennsylvania, a member company of AIU Holdings, rated A "Excellent" by A.M. Best
  
  PLAN A Policy - Group#  9110155
  
  PLAN B Policy - Group# 9110156
  
  PLAN C Policy - Group # 9110157
  
  PLAN D Policy - Group# 9110158
  
  PLAN E Policy - Group# 9112692 - prior to July 1, 2008
  
  PLAN E Policy - Group# 91122692 - Effective July 1, 2008
  
  PLAN AB Policy - Group # 9123973
  
  PLAN CD Policy - Group # 9123974
  
  PLAN S Policy - Group # 9123946
  
  
  PLANS - Economy, Standard, Super, Platinum & EPLUS
  Underwritten by Virginia Surety Company, Inc. (VSC), rated A- “Excellent” by A.M. Best. 
  The VSC Master Policies are filed under form numbers IN/OUT-EOC (01/2004) and Liability AIFS LIAB (IL 09/98R)
  
  PLAN ECONOMY100
  
  PLAN ECONOMY250
  
  PLAN STANDARD100
  
  PLAN STANDARD250
  
  PLAN SUPER100
  
  PLAN SUPER250
  
  PLAN PLATINUM100
  
  PLAN PLATINUM250
  
  PLAN E^PLUS
  
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  Outbound Plans - Atlas & Citizen Secure
  

• How do I get a Claim Form?
  You may download a claim form here or contact the Claims office at the number above.  Please choose a claim form that corresponds with your Plan.  Be sure to reference your Group Number when contacting the Claim's Office.
  
  PLANS A, B, C, D, AB, CD, E & S
  Underwritten by the Insurance Company of the State of Pennsylvania, a member company of AIU Holdings, rated A "Excellent" by A.M. Best
  
  Plan A Claims Kit - Group # 9110155
  
  Plan B Claims Kit - Group # 9110156
  
  Plan C Claims Kit - Group # 9110157
  
  Plan D Claims Kit - Group # 9110158
  
  Plan E Claims Kit - Group # 9112692
  
  Plan AB Claims Kit - Group # 9123973
  
  Plan CD Claims Kit - Group # 9123974
  
  Plan S Claims Kit - Group # 9123946
  
  PLANS ECON100, ECON250, STD100, STD250, SPR100 & SPR250
  Underwritten by Virginia Surety Company, Inc. (VSC), rated A- “Excellent” by A.M. Best. 
  The VSC Master Policies are filed under form numbers IN/OUT-EOC (01/2004) and Liability AIFS LIAB (IL 09/98R)
  
  VA SURETY Claim Form
  
  VA SURETY Liability Claim Form
  
  
  ATLAS & Citizen Secure
  
  HCC Claim Form

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• How long will it take to process my claims?
  Claims may take up to 30 days to process. Please submit all claims in a timely fashion and complete all required forms in order to avoid delays.  A Claim form is required for All Claims including prescription drugs.  The Claims Office will not process your claim without a form.